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Bilingual Customer Service (Help Desk)
Halifax, NS, Canada


You’ve probably got five apps open right now and are merrily juggling a game, a Facebook chat, and checking the bus schedule all at the same time.We’re looking for extremely organized, capable people who enjoy routine, yet are able to switch gears at a moment’s notice. You’re focused and a brilliant multi-tasker. You’re adaptable, open-minded, and process driven. You like clear, step-by-step direction, but enjoy an environment that keeps you on your toes. You don’t need the memory of an elephant, but you’ll rely on your sharp-mindedness and organization to keep four – we repeat: four – different clients’ information at the tip of your tongue. 

Your warm and friendly demeanor will aid in your ability to handle inbound calls and emails - answering questions, transferring customers to our clients’ internal departments, and looking up information for whatever queries come your way. Your customer service experience gained from retail or call centers will be considered an advantage.

This opportunity will build transferable skills and give you the experience needed to enhance your resume for future endeavors. The time you spend here will be valuable and well spent and will help you become successful in whatever direction you choose to pursue. Apply online today at www.blueocean.ca/apply


This position is full time (37.5/week) between 8am-1am, Monday - Sunday. 
Rotational shifts scheduled during days, evenings and weekends including holidays.



Bilingual English and French positions start at $14.50/hr. 

We’re hiring a class of five to begin training in September 2017. Apply today! 

Your major responsibilities will be:  

  • Provide telephone and e-mail support for a broad range of customer service and helpdesk projects in both French and English

  • Quickly and effectively assess and resolve challenging situations following well-defined guidelines and procedures

  • Provide customers with a superior service experience by listening carefully to them and providing information/solutions to their concerns

  • Fulfill customer expectations in ways that also comply with established policies and procedure

  • Effectively learn and use the software and available resources to meet the clients’ needs

  • Perform other duties or tasks as assigned, to support the needs of the team/company


As a successful applicant, you:

  • Are reliable to your core. Your friends and previous employers would describe you as totally dependable. 

  • Are a great communicator with excellent listening skills. If you are applying for a multilingual position, your English and your second language are both strong.

  • Have previous experience in an inbound, technical, and analytical contact center environment.

  • Can deal with upset customers while demonstrating patience and empathy.

  • Have the ability to understand and apply best practices in problem resolution processes.

  • Possess a collaborative "what-ever it takes" attitude and solid work ethic.

  • Have superior customer service skills with the ability to manage customer expectations, establishing credibility and rapport with customers.

  • Have strong computer skills. Using email and the Internet are like breathing to you. 

  • Can handle confidential information in a professional manner,

  • Possess excellent multi-tasking skills while maintaining attention to accuracy and detail.

  • Have a passion for resolving problems in a timely and effective manner.

  • Maintain a positive rapport in challenging situations.

  • Will undergo a criminal record check.


If you have what it takes and would like to build your future with us, please apply online by submitting your resume at www.blueocean.ca/apply

For a preview of life at Blue Ocean, check out our Facebook page!
http://www.facebook.com/BlueOceanContactCenters


 
       
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