Bilingual Customer Support Agents $17.00/hr
Halifax, NS, Canada

Want to add meaningful experience to your resume and launch your career while helping fellow Canadians in tough situations? In this position, you will answer calls in French and English from travelers all over the world who have run into issues, such as illness, injury, or lost baggage. You are someone who can stay cool even in the toughest situations and nothing throws you off your game! Use this valuable experience as a stepping stone to move up in the travel, insurance, or emergency assistance industries.

If you’ve got the goods, here’s the deal:

  • Fulltime, year round
  • Rotating 8-hour shifts between 8:00 am and midnight, Sunday to Saturday 
  • Starting hourly rate $17.00 (potential annual earnings of 33K based on working full time as scheduled)
  • You need able to attend classroom (paid) training for three weeks. 
  • Hiring a class of five to begin August 22, 2018 

 What we offer:

  • Beautiful office space with loads of natural light, multiple break rooms, internet and TVs. 
  • Free employee and family assistance program for legal, financial, and health support
  • Employee appreciation events, treat days, and an amazing coffee program, ask us about them!
  • Health, dental, & vision benefits. 

 What you'll do:

  • Explain in English and French complex insurance products, policies, and processes and helping your customer walk through the next steps.
  • Work with formal documentation and accurately record and document confidential information.  You need to be precise!
  • Quickly and effectively assess and resolve challenging situations.
  • Fulfill customer expectations in ways that also comply with established policies and procedures.

 What you'll likely have:

  • The ability to deal with emotional situations like helping people in times of distress including medical crisis or death in the family.  These calls can sometimes be tough!
  • A passion for resolving problems in a timely and effective manner which involves empathy, supportiveness and showing concern for the customer.
  • The ability to understand and apply best practices in problem resolution processes.
  • A strong ability to learn and adapt quickly in high-pressure situations; demonstrate confidence in reassuring your customer that you are there to help!




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