Bilingual Customer Service (Help Desk) $15.50/hr
Halifax, NS, Canada


Not only are you bilingual (English and French) but you probably have five apps open right now and are merrily juggling a game, a Facebook chat, and checking the bus schedule all at the same time. We’re looking for extremely organized, capable people who enjoy routine, yet are able to switch gears at a moment’s notice. You’re focused and a brilliant multi-tasker. You’re adaptable, open-minded, and process driven. You like clear, step-by-step direction, but enjoy an environment that keeps you on your toes. You don’t need the memory of an elephant, but you’ll rely on your sharp-mindedness and organization to keep four – we repeat: four – different clients’ information at the tip of your tongue. 

If you’ve got the goods, here’s the deal:

  • Full Time Position: Must be available to work 37.5 hours per week. 
  • Rotating shifts between Sunday – Saturday, 7am–1am (75.0 hours bi weekly) 
  • Bilingual rate (English and French) is $15.50 per hour.
  • Paid training provided.
  • Hiring a class of three to begin on September 19, 2018. 

What we offer:

  • Free employee and family assistance program for legal, financial, and health support.
  • Bi-weekly and monthly staff events and seasonal employee appreciation events.
  • Employee benefits, which include health, dental and vision.

What you'll do:

  • As a bilingual agent (English and French) you will provide telephone and e-mail support for a broad range of customer service and helpdesk projects
  • Quickly and effectively assess and resolve challenging situations following well-defined guidelines and procedures
  • Provide customers with a superior service experience by listening carefully to them and providing information/solutions to their concerns
  • Support clients in the banking , customer service and travel industries

What you'll likely have:

  • No fear of the unknown; the fact that no two calls are the same is exciting to you.
  • Customer service experience that allows you to remain calm and cool even in the toughest situations -nothing can throw you off your game.
  • You possess a collaborative "what-ever it takes" attitude and solid work ethic.
  • The ability to understand and apply best practices in problem resolution processes.
  • You can deal with upset customers while demonstrating patience and empathy.

If you are interested in being considered for this position, please apply online at blueocean.ca/apply.

For a preview of life at Blue Ocean, check out our Facebook page!
http://www.facebook.com/BlueOceanContactCenters

 

 


 
       
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