Technical Support Agent (Cloud Delivery) $14.00/hr
Halifax, NS, Canada


We are growing our Cloud Delivery team, and we’re looking for enthusiastic new team members who enjoy working behind the scenes to provide a seamless customer experience! This is a very dynamic role working with our client who is a leader in big data mining. You will work closely behind the scenes to ensure new customers’ accounts are properly created and tested before being deployed.

Are you right for our Cloud team?  If so, your comfort zone is facing new, unique challenges and using your critical thinking abilities to find a resolution.  Additionally, you love to problem solve and enjoy the challenge and thrill of working through the technical kinks to meet deadlines. Navigating systems, troubleshooting, and researching is all a part of the fun. 

If this sounds like you, apply today! We're hiring a class of 3 to begin training on April 8, 2019. 

Here’s the deal:

  • It’s a full-time job 75.0 hours bi-weekly, you’ll be scheduled for 8-hour shifts.
  • Shifts will currently be Monday to Friday but may expand to include weekends. Shifts will range between 12pm and 12am.
  • Start wage rate is $14.00/hr.

 At Blue Ocean, we offer:

  • Beautiful office space with loads of natural light, multiple break rooms, internet and TVs.
  • Free employee and family assistance program for legal, financial, and health support.
  • Employee appreciation events, treat days, and an amazing coffee program, ask us about them!
  • Health, dental, & vision benefits.

What you'll do:

  • Analyze Cloud orders and work cross-functionally with Cloud Ops to ensure that all products are delivered within agreed timelines. 
  • Run checks and quality control validations on cloud deals and new cloud stacks prior to delivery. 
  • Monitor all other cloud deployment work and provide input as required on cloud architecture, fulfillment process, priority, etc.
  • Monitor long-running customer orders and communicate with internal cloud owners to coordinate extensions or shut downs. 

 What you'll likely have:

  • You have exceptional communication skills - walking others through steps and sharing and explaining product features and functionality is your forte.
  • A technical aptitude – you can learn technical applications quickly and have superior customer service skills.
  • Ability to shift gears and focus is essential when supporting this product
  • Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution. Able to think outside the box.

If you are interested in being considered for this position, please apply online at blueocean.ca/apply.

For a preview of life at Blue Ocean, check out our Facebook page!
http://www.facebook.com/BlueOceanContactCenters

 



 
       
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