Backshift Cloud Communications Agent $15.00/hr

Halifax, NS, Canada

Do you thrive on routine work? Does crushing your to-do list bring you joy? Are you comfortable with technical lingo? It might be you we’re looking for.

Our Client is a world leader in machine generated data, and we’re launching a new team to keep their Cloud Customers in the loop!

Your night-to-night will be all about scheduling maintenance windows for customers’ tools and sending the appropriate communications to affected customers. You’ll also respond to customer’s technical requests, leveraging detailed process documents to determine if the request is compatible with the products they use.

You might be right for this role if the rule book is the first thing you grab when you open a new board game. You appreciate organization and while you enjoy routine work, you’re comfortable adapting to changes in process. You’ve got an aptitude for tech – you might be a gamer – and you’re comfortable employing technical language. Speaking of language, you’ve got solid writing skills and a commitment to concise, clear communication.

We are hiring a class of five to begin training on February 26, 2020. Apply Today!

Here’s the Deal:

  • Full-time, year-round
  • Rotating shifts falling between 9:00 pm and 9:00 am, Monday to Sunday
  • A typical back shift schedule is four 10-hour shifts per week
  • Starting hourly rate is $15.00
  • Paid training starting February 26, 2020

What We Offer:

  • Health, dental, and vision benefits.
  • Free employee & family assistance program for legal, financial, and health support
  • Beautiful office space with loads of natural light, multiple break rooms, internet and TVs
  • Employee appreciation events, treat days, and an amazing coffee program, ask us about them!

What You’ll Do

  • Schedule windows and send communications for tool maintenance
  • Assess technical compatibility of customer requests with their current products
  • Respond to customer case inquiries regarding change requests
  • Provide mass communications to customers regarding upcoming emergency maintenance or routine upgrades

What You’ll Need to Succeed

  • Ability to stay engaged through repetitive tasks
  • Adaptability to changing process
  • Specialized tech knowledge not required, but aptitude for technical language is required
  • Ability to follow detailed process and direction
  • Good written communication skills

If you’d like to be considered for this position, please apply online at

For a preview of life at Blue Ocean, check out our Facebook page!

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