Technical Support Agent (Cloud Delivery) – US Passport Required $16.00/hr

Halifax, NS, Canada

Note: This will be work-at-home position until the COVID-19 situation is resolved. When life returns to normal, this job will be office-based. In order to work from home, you will need hardwired internet with at least 30mbps download and 15mbps upload speed.

We’re looking for a quick-thinking, data-loving problem solver – with a U.S. Passport!

We are growing our Cloud Delivery team, and we’re looking for an enthusiastic new team member who enjoys working behind the scenes to provide a seamless customer experience! This is a very dynamic role working with our client who is a leader in big data mining. You will work closely behind the scenes to ensure new customers’ accounts are properly created and tested before being deployed.

Are you right for our Cloud team? You might be a good fit if your comfort zone is just over the edge of the horizon – you embrace change and love the challenge of solving unique problems every day. You’re a quick, analytical thinker, and troubleshooting comes naturally to you. Navigating systems, researching issues, and handling the technical kinks that inevitably arise – all within a tight timeframe and under deadline – is right up your alley (and might even be your idea of a fun challenge!) Oh – and the U.S. Passport thing: it’s a requirement for the role, so make sure you’ve got one and it’s up to date before reading on.

If this sounds like you, apply today! Paid training to begin first of June.

Here’s the deal:

  • It’s a full-time job 75.0 hours bi-weekly, you’ll be scheduled for 8-hour shifts
  • Shifts will currently be Monday to Friday, 1:00pm to 9:00pm but may expand to include weekends
  • The hourly wage is $16.00
  • This role requires the individual to hold a US Passport as they will be working on US Government accounts

At Blue Ocean, we offer:

  • Beautiful office space with loads of natural light, multiple break rooms, internet and TVs
  • Free employee and family assistance program for legal, financial, and health support
  • Employee appreciation events, treat days, and an amazing coffee program, ask us about them!
  • Health, dental, & vision benefits

What you'll do:

  • Analyze Cloud orders and work collaboratively with other functional teams to ensure that all products are delivered within agreed timelines
  • Run checks and quality control validations on cloud deals and new cloud stacks prior to delivery
  • Monitor all other cloud deployment work and provide input as required on cloud architecture, fulfillment process, priority, etc.
  • Monitor long-running customer orders and communicate with internal cloud owners to coordinate extensions or shutdowns

What you'll need to succeed:

  • You have exceptional communication skills - walking others through steps and sharing and explaining product features and functionality is your forte
  • Aptitude for technical work – you can learn new technical applications quickly and have a knack for quickly putting new skills to work
  • Dedication to providing superior customer service to internal stakeholders
  • Ability to shift gears and focus is essential when supporting this product
  • Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution. Able to think outside the box.

For a preview of life at Blue Ocean, check out our Facebook page!

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