Customer Service (Online Grocery) $14.00/hr

Halifax, NS, Canada

Note: These will be work-at-home positions until the COVID-19 situation is resolved. When life returns to normal, these jobs will be office-based. In order to work from home, you will need hardwired internet with at least 30mbps download and 15mbps upload speed.

Got a Strong Heart & Soft Skills to Deliver Amazing Customer Care?

We’re putting out a call for dedicated customer service pros to handle the complaint line for one of New York’s coolest eComm companies. Real talk: you’ve got to be resilient and upbeat in the face of a challenge, and totally committed to finding a solution no matter how tough the dilemma – and all in a “New York minute.”

The upshot? If you’re a natural helper and not afraid of a challenge, you could be the voice of one of the freshest brands in NYC. Our client is fanatically dedicated to top tier customer care: You’ll get the call (or email, or chat) when things go wrong, but you’ll be truly empowered to make it right for your customer. You’ll have a robust support team behind you, so you can jump right into rescue mode and assure your customer “I can fix that for you!” It won’t always be easy, but at the end of the day you’ll be the hero who helped someone get a meal on their table. And that feels pretty good.

We're hiring a class of 5 to begin training on October 27, 2020. Apply today!

Here’s the deal:

  • Full-time, year-round position
  • You’ll be scheduled for rotating shifts. The program is open from 7:30 am and 1:30 am, Sunday to Saturday so your schedule will include some late nights and some weekends. Ask our recruiters about the details and typical schedules
  • Starting hourly rate is $14.00/hr
  • Paid training provided

What we offer:

  • Totally remote hiring and training process – plus we can set you up to work from home
  • Free employee and family assistance program for legal, financial, and health support
  • Health, dental, & vision benefits

What you'll do:

  • Execute on our client’s promise of “We Make Great Food Easy to Get.” If something goes wrong, then we fix it! You need to be creative in finding a solution for every customer who calls, emails, or initiates a chat looking for help
  • Handle difficult customers professionally and with empathy in order to retain and repair the relationship with the customers
  • Remain calm and stay cool under pressure to deescalate any challenging situations

What you'll likely have:

  • Experience and/or natural aptitude for resolving customer questions quickly and effectively through empathy, supportiveness, and concern for the customer
  • A strong work ethic and collaborative approach to teamwork. You’re not afraid to work hard and to help out wherever you’re needed
  • Flexibility to deal with changing shift schedules and changing tasks within those shifts
  • Strong written and verbal communication skills – you care about grammar and punctuation

Fora preview of life at Blue Ocean, check out our Facebook page!

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