Bilingual (French/English) Customer Loyalty Agent $16.50/hr

Halifax, NS, Canada


Note: These will be work-at-home positions until the COVID-19 situation is resolved. When life returns to normal, these jobs will be office-based. In order to work from home, you will need hardwired internet with at least 30mbps download and 15mbps upload speed.


We’re looking for customer service experts to deliver top-tier care and build loyalty for big-name brands


Our client is a leader in building loyalty for globally recognized brands through innovative loyalty programs and memorable customer experiences. As a Customer Loyalty Agent, you’ll be fielding interactions from customers about the loyalty program they’re enrolled in. From points balance and redemption, to site navigation or account inquiries: you’re there to educate, support, and most of all, be an ambassador for the program’s brand.


You might be a good fit for this role if: You understand the important role loyalty plays for a brand: you probably participate in at least a couple of loyalty programs and you might be just a little obsessive about checking your points balance. You can totally relate to someone’s panic over missing their rewards and you’d love the opportunity to help solve that problem. You take pride in delivering an exceptional experience, and you have an eye for details – you know that the little things count! Plus, you love the idea of representing brands with international recognition.


Here’s the Deal

  • Full time, year-round positions
  • You'll be scheduled for rotating shifts. The program is open from 9:00am – 11:00pm, Monday to Friday and 9:00am – 7:00pm on Saturday, closed on Sundays.
  • Starting hourly rate is $16.50
  • Training class starting October 2020!

What We Offer

  • Totally remote hiring and training process- plus we can set you up to work from home
  • Employee Benefits, including health, dental, and life insurance
  • Free employee & family assistance program for legal, financial, and health support

What You’ll Do

  • Assist customers with all aspects of their loyalty programs including balance inquiries, navigation help, and account troubleshooting
  • Educate customers about the benefits of program membership
  • Be an enthusiastic ambassador for the program’s brand

What You’ll Need to Succeed

  • Excellent written and verbal communication skills in both English and French
  • Ability to multitask and work across a variety of platforms
  • Total dedication to professionalism and delivering a white-glove level of service
  • Open-minded attitude toward feedback and coaching – you want to succeed!

If you are interested in being considered for this position, please apply online at blueocean.ca/apply.

For a preview of life at Blue Ocean, check out our Facebook page!
http://www.facebook.com/BlueOceanContactCenters



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