Trainer (salaried position)Halifax, NS, Canada
Note: This will be a work-at-home
position until the COVID-19 situation is resolved. When life returns to
normal, this job will be office-based. In order to work from home, you will
need hardwired internet with at least 30mbps download and 15mbps upload speed.
We’re Hiring an
Adult Learning Expert!
Do you want to help
evolve the future of training at Blue Ocean, prepare new hires to execute their
jobs confidently from day one, work with world-class training tools, and build
relationships on our Blue Ocean and client teams? We’re looking for a
confident, reliable people-person with top-notch communication skills who
thrives on change and isn’t afraid of a challenge to join our team of Trainers.
The Trainer role is a
full time, salaried position on our training team. You’ll be supported to gain
the knowledge and comfort you need to deliver exceptional training experiences
to a range of programs on our roster. And when you’re not delivering training,
you’ll be behind the scenes developing content, analyzing training results, and
fine-tuning our training programs so our agents are prepared to deliver
exceptional service on every interaction.
Here’s the Deal
- This is a full
time, salaried role with option for RSP matching,
family health benefits, and paid vacation
- Hours can
vary according to training class needs, but are primarily Monday to Friday, 9:00
am – 5:00 pm
- You will
support one of our tech programs to begin with – no specific tech expertise is
required, but an aptitude for picking up new skills is an asset
What You’ll Do
- Partner with Recruitment and Program teams
to create an exceptional employee experience from the first day of
training through the transition to the production environment
- Facilitate successful learning
for both in-house and remote training classes through adoption of and
adherence to training best practices, tools, and processes
- Continually assess alignment of
training content, delivery, and support with program needs by regularly
engaging with Program team and client to gain insight into key priorities
- Collaborate with Program team to
identify performance trends and make training recommendations where
What You’ll Need to
written and verbal communication skills and the ability to adapt your
communication to audience needs
working with new programs and technology – you don’t need to be a tech whiz,
but you’ve got to be ok with the unknown and be capable of troubleshooting and
helping agents troubleshoot, too!
- Ability to
thrive and deliver in a fast-paced environment and adjust to frequent change
and comfort with all aspects of remote training: platforms, facilitation, and
creating a great learner experience
Please apply online with a cover letter and
resume in one document by 9:00 am on Friday, January 22, 2021. We will be
reviewing applications as they are submitted and will contact those who we
would like to move forward in the hiring process.
For a preview of life at Blue Ocean, check out
our Facebook page!