Technical Support Agent (Cloud Delivery) $15.00/hr

Halifax, NS, Canada

Note: These will be work-at-home positions until the COVID-19 situation is resolved. When life returns to normal, these jobs will be office-based. In order to work from home, you will need hardwired internet with at least 30mbps download and 15mbps upload speed.

We’re looking for quick-thinking, data-loving problem solvers!

We are growing our Cloud Delivery team, and we’re looking for two enthusiastic new team members who enjoy working behind the scenes to provide a seamless customer experience! This is a very dynamic role working with our client who is a leader in big data mining. You will work closely behind the scenes to ensure new customers’ accounts are properly created and tested before being deployed.

Are you right for our Cloud team? You might be a good fit if your comfort zone is just over the edge of the horizon – you embrace change and love the challenge of solving unique problems every day. You’re a quick, analytical thinker, and troubleshooting comes naturally to you. Navigating systems, researching issues, and handling the technical kinks that inevitably arise – all within a tight timeframe and under deadline – is right up your alley (and might even be your idea of a fun challenge!)

If this sounds like you, apply today! Paid training to begin March 2, 2021.

Here’s the deal:

  • It’s a full-time job 75.0 hours bi-weekly, you’ll be scheduled for 8-hour shifts between Monday and Friday, 11:00am to 11:00pm
  • At the end of every quarter, hours of operation are extended to 4am and may include a weekend. Your shift schedule will reflect those hours for a few shifts during that time
  • The hourly wage is $15.00
  • We’re hiring two people to begin paid training on March 2, 2021

What We Offer:

  • Totally remote hiring and training process- plus we can set you up to work from home
  • Employee Benefits, including health, dental, and life insurance
  • Free employee & family assistance program for legal, financial, and health support

What you'll do:

  • Analyze Cloud orders and work collaboratively with other functional teams to ensure that all products are delivered within agreed timelines
  • Run checks and quality control validations on cloud deals and new cloud stacks prior to delivery
  • Monitor all other cloud deployment work and provide input as required on cloud architecture, fulfillment process, priority, etc.
  • Monitor long-running customer orders and communicate with internal cloud owners to coordinate extensions or shutdowns

What you'll need to succeed:

  • You have exceptional communication skills - walking others through steps and sharing and explaining product features and functionality is your forte
  • Aptitude for technical work – you can learn new technical applications quickly and have a knack for quickly putting new skills to work
  • Dedication to providing superior customer service to internal stakeholders
  • Ability to shift gears and focus is essential when supporting this product
  • Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution. Able to think outside the box.

For a preview of life at Blue Ocean, check out our Facebook page!

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