Cloud Communications Agent $14.00/hr

Halifax, NS, Canada

Note: These will be work-at-home positions until the COVID-19 situation is resolved. When life returns to normal, these jobs will be office-based. In order to work from home, you will need hardwired internet with at least 30mbps download and 15mbps upload speed.

Do you thrive on routine work? Does crushing your to-do list bring you joy? Are you comfortable with technical lingo? It might be you we’re looking for.

Our Client is a world leader in machine generated data, and we’re adding people to our team to help keep Cloud Customers in the loop!

Your day-to-day will be all about scheduling maintenance windows for customers’ tools and sending the appropriate communications to affected customers. You’ll also respond to customer’s technical requests, leveraging detailed process documents to determine if the request is compatible with the products they use.

You might be right for this role if the rule book is the first thing you grab when you open a new boardgame. You appreciate organization and while you enjoy routine work, you’re comfortable adapting to changes in process. You’ve got an aptitude for tech – you might be a gamer – and you’re comfortable employing technical language. Speaking of language, you’ve got solid writing skills and a commitment to concise, clear communication.

We are hiring a class of eight to begin training on March 16, 2021. Apply Today!

Here’s the Deal:

  • Full-time, year-round
  • 8-hour rotating shifts falling between 7:00 am and 11:00 pm, Monday to Sunday
  • Starting hourly rate is $14.00
  • Paid training starting March 16, 2021

What We Offer:

  • Totally remote hiring and training process- plus we can set you up to work from home
  • Employee Benefits, including health, dental, and life insurance
  • Free employee & family assistance program for legal, financial, and health support

What You’ll Do

  • Schedule windows and send communications for tool maintenance
  • Assess technical compatibility of customer requests with their current products
  • Respond to customer case inquiries regarding change requests
  • Provide mass communications to customers regarding upcoming emergency maintenance or routine upgrades

What You’ll Need to Succeed

  • Ability to stay engaged through repetitive tasks
  • Adaptability to changing process
  • Specialized tech knowledge not required, but aptitude for technical language is required
  • Ability to follow detailed process and direction
  • Good written communication skills

We would like to thank you for taking the time to apply to Blue Ocean. We are overwhelmed with many candidates and only those moving forward will be contacted.

For a preview of life at Blue Ocean, check out our Facebook page!

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