Senior Systems Administrator

We’re looking for a proactive innovator who’s ready to leverage their experience in enterprise-level systems administration to maintain and improve our technical infrastructure and drive exceptional service delivery to our roster of clients.

As Senior Systems Administrator, you’ll work directly with our Manager of Information Technology to recommend, develop, and implement technical solutions in a wide range of systems. As an outsourcer, our clients come to us with diverse suites of technologies to be integrated with our environment, presenting unique challenges and the opportunity to work with a number of cutting-edge tools.

We’re looking for someone who is confident bringing forward solutions and ideas and who isn’t afraid to think outside of the box. You’ll need to be forward-looking and proactive to anticipate challenges with the communication skills to effectively express your recommendations. A collaborative attitude and the ability to explain complex technical concepts in lay terms will be critical to your success in working with our operational and support teams.

If you’re looking for a role that values innovation and independence and provides the opportunity to work with the cutting-edge tech you expect from a large company with all the benefits of working on a small tight-knit team – read on:

Here’s The Deal

• This is a full-time salaried position with paid vacation, option for RRSP contribution plan, and health benefits package
• This position can be remote work-from-home or office-based at our headquarters in Halifax, Nova Scotia
• We have a free employee and family assistance program for legal, financial, and health support
• You will participate in the IT on-call rotation schedule as required

What You’ll Do

• Be a force for continual improvement by developing high level understanding of our tools, systems, and environment and make recommendations to enhance service delivery, efficiency, security, and upgrades
• Serve as a technical expert in the area of system administration for complex systems in a large organization – including monitoring of IT system performance and operations
• Perform installation, configuration and maintenance of software including operating system, patches, and 3rd party products
• Lead ongoing cloud adoption; develop and maintain public and private cloud infrastructure
• Deepen our pool of resources for service desk requests by resolving escalated issues and mentoring internal IT team to expand existing skill sets
• Develop, document, and communicate IT policies

What You’ll Need to Succeed

Experience + Hard Skills

• Demonstrated success in a senior administrative position in an enterprise environment
• Experience working with server operating systems including Active Directory, Group Policy, DHCP, and DNS
• Extensive knowledge of Office 365 with a deep understanding of Hybrid Exchange environments
• Demonstrated success designing and implementing services on AWS
• Familiarity with Citrix Virtual Apps and Desktops
• Experience in voice platforms and/or contact centre environments is an asset
• Experience with VEEAM Backup and Restore is an asset

Soft Skills

• Excellent time management and organizational skills with the ability to manage multiple projects with shifting priorities
• Strong interpersonal and communication skills with proactive approach to customer service
• Self-motivated with a strong independent work ethic

Certifications – any of the below are considered assets but are not required

• Amazon Certified Solutions Architect
• Microsoft 365 Identity and Services
• Citrix Certification(s)
• VMWare VCP
• ITIL V3. Foundation

About Us:

• We’re a Halifax headquartered, Atlantic Canada owned company in business since ‘94
• We’ve got offices in Halifax, NS and Bathurst, NB – but since March 2020 over 80% of our people are working from home
• Engagement is our top priority: annual surveys and an employee-led council are key in our decisions
• Nothing stands in the way of our employee events: we’ve spent the last year perfecting our virtual and socially distanced get togethers – watch parties, trivia, even a drive-in movie night!

Please submit your cover letter and resume to apply and make sure you tell us why you’re the right fit for the role! We will be accepting applications until March 11, 2021 at 4:00 pm.