Bilingual Travel Insurance Support $17.00/hr (Work-at-Home Option)

Mission-Critical Work Supporting Canadian Travellers in Crisis

Travel is back, baby. And our team of customer care pros are the frontline when things go wrong. If you’ve got a strong sense of the world of travel and you are the friend everyone calls in a crisis, you might have the skills to make this team. Our people are level-headed and cool no matter what the situation. They are organized, capable, and have a deep desire to help. If that sounds like you apply today! Bilingual positions start at $17 an hour.

Our client is a leader in the insurance industry, and you’ll be handling complex insurance products, policies, and processes. We’ll be honest with you: the work can be tough. You’ll be the lifeline for travelers in highly stressful situations from unexpected cancellations to people experiencing a medical emergency while travelling. You’ve got to stay calm and professional as you walk people through the next steps and help them navigate their coverage.

Here’s the deal

  • This is a full time, permanent position starting August 4, 2021
  • Starting bilingual (French and English) wage is $17.00 per hour
  • If you’d like to to work from home, you will need hardwired internet with at least 30mbps download and 15mbps upload speed. 
  • Option to work in either the Halifax or Bathurst office permanently can be supported too!
  • Must be available to work an average of 40 hours per week
  • Rotating 8-hour shifts will fall between 7:00 am and 1:00 am, Sunday through Saturday and will include some weekends
  • If you're in the Bathurst area you can apply below at the link and/or bring your resume to our office and ask for Tammy!

What we offer

  • Free employee and family assistance program for legal, financial, and health support
  • Employee Benefits, including health, dental, and life insurance
  • RSP matching option
  • Totally remote hiring process and paid training

What you'll do

  • Handle inbound calls to help customers navigate and interpret insurance policies from extended warranties to medical coverage
  • Create excellent customer experiences and embody our client’s “culture of caring” by listening carefully and leveraging your expertise to help customers to the best of your ability
  • Follow strict procedures for completing and logging transactions
  • Be diplomatic and establish credibility and rapport with our customers

What you'll likely have

  • Experience travelling and/or working in the insurance or healthcare industries
  • No fear of the unknown; the fact that no two calls are the same is exciting to you
  • Bilingual (French and English) customer service experience that allows you to remain calm and cool even in the toughest situations - nothing can throw you off your game
  • Attention to detail: you thrive on organization, and you’re diligent about fact checking

Our intention is to be an actively anti-racist organization and our goal is to provide a work environment that creates a sense of belonging for all people no matter their race, gender identity, sexual orientation, age, or family status. If that doesn’t align with who you are, we encourage you to look elsewhere for work.

For a preview of life at Blue Ocean, check out our Facebook page!

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