Work At Home Bilingual (French/English) Customer Loyalty Agent $17.00/hr

Our client is a leader in building loyalty for globally recognized brands through innovative loyalty programs and memorable customer experiences. As a Customer Loyalty Agent, you’ll be fielding interactions from customers about the loyalty program they’re enrolled in. From points balance and redemption, to site navigation or account inquiries: you’re there to educate, support, and most of all, be an ambassador for the program’s brand.

You might be a good fit for this role if: You understand the important role loyalty plays for a brand: you probably participate in at least a couple of loyalty programs and you might be just a little obsessive about checking your points balance. You can totally relate to someone’s panic over missing their rewards and you’d love the opportunity to help solve that problem. You take pride in delivering an exceptional experience, and you have an eye for details – you know that the little things count! Plus, you love the idea of representing brands with international recognition.

Here’s the Deal:

  • Full time, year-round positions
  • You'll be scheduled for 8-hour rotating shifts. The program is open from 9:00am – 10:00pm, Monday to Friday and 9:00am – 7:00pm on Saturday, closed on Sundays.
  • Starting hourly rate is $17.00
  • You must be fluent in French and English
  • Training class starting Mid to End of October 2021

What We Offer:

  • Free employee and family assistance program for legal, financial, and health support
  • Health, Dental, Vision Benefits and life insurance
  • Group RSP with matching contribution option

What You’ll Do

  • Assist customers with all aspects of their loyalty programs including balance inquiries, navigation help, and account troubleshooting
  • Educate customers about the benefits of program membership
  • Be an enthusiastic ambassador for the program’s brand

What You’ll Need to Succeed

  • Excellent written and verbal communication skills in both English and French
  • Ability to multitask and work across a variety of software platforms
  • Total dedication to professionalism and delivering a white-glove level of service
  • Open-minded attitude toward feedback and coaching – you want to succeed!

Work At Home Requirements: you must have reliable, fast internet

  • Hardwired connection (no Wi-Fi)
  • Minimum 30mbps download speed
  • Minimum 15mbps upload speed

Our intention is to be an actively anti-racist organization and our goal is to provide a work environment that creates a sense of belonging for all people. If that doesn’t align with who you are, we encourage you to look elsewhere for work

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