Customer Service (Cell Phone Support) $15.50

We’re looking for text-savvy communicators with tech know-how and tons of patience

Top-notch troubleshooters needed! If you’re the friend everyone calls for tech help and you want to put those skills to use in a fast-paced, chat-based customer service environment, keep reading!

Our client is a fast-growing Canadian company who is dedicated to connecting their customers to the world by providing exceptional affordable phone service. We’re expanding our team of agents who do everything from account support to technical troubleshooting. You’ve got to be a stellar communicator with patience to spare, the skill to deliver great service via chat, and the flexibility to hop on a phone call if needed.

Here’s the Deal:

  • Full-time, permanent Work at Home position starting November 3rd, 2021
  • Rotating 8-hour shifts fall between 11:00am and 7:00pm, rotational Monday through Sunday. Your schedule will include weekends.
  • To work from home you need hardwired internet with minimum 30mbps download /15mbps upload speeds
  • Starting hourly rate is $15.50

What We Offer:

  • Health, Dental, and Vision Benefits.
  • Life Insurance
  • Group RSP with matching contribution option
  • Free Employee & Family Assistance Program for legal, financial, and health support

What You’ll Do

  • Take ownership of technical issues and escalate through the appropriate channels to provide a resolution for the customer
  • Provide technical support to customers across different platforms: mainly chat, and customer call backs at their requested times
  • Research technical information and develop a deep understanding of the product to find creative solutions to customer issues

What You’ll Need to Succeed

  • Excellent written communication skills
  • Previous troubleshooting experience and familiar with the Android and iOS platforms and with browsers used in the Windows and Mac environment
  • Proven success in a customer service role
  • Excellent multi-tasking skills and attention to detail

Our intention is to be an actively anti-racist organization providing a work environment that creates a sense of belonging for all people. If that doesn’t align with who you are, we encourage you to look elsewhere for work.

Back to Top