Membership Service Agent for Major Sports Organization - $14.50/hr
Our membership service
agents are total champs. They play a key role supporting members and sports
professionals belonging to the world’s foremost tennis organization.
To excel in this role,
you need to be a pro at navigating multiple digital systems and platforms
concurrently and you need to bring empathy and a sense of urgency to your job
every day. You’ll be talking a lot about
tennis, so a passion for racket sports is a definite “advantage.
Here’s the Deal:
- This is a
full time, permanent work at home position starting February 15,
- 8-hour rotating shifts
falling between 10am-10pm AST Monday to Sunday
- Starting hourly rate
- To work from home, you
need hardwired internet with minimum 30mbps download /15mbps upload speeds
What We Offer:
Dental, and Vision Benefits at 30 days
- Group RSP
with matching contribution option
Employee & Family Assistance Program for legal, financial, and health
What You’ll Do:
and effectively resolve member inquiries and issues though phone, email, and
chat support channels.
Tennis Providers in using the organization’s technology to set up and organize
- Be an
ambassador for the organization’s brand and the sport of tennis, delivering a
consistently positive experience for customers by demonstrating empathy and
opportunities for customers to add value to their membership or their gameplay.
What You’ll Likely
skill navigating multiple digital tools and platforms efficiently and
aptitude for minor tech troubleshooting – If you know how to clear cache and
cookies, you’re set.
verbal and written communication skills.
customer service experience is an asset.
for racket sports as a fan or a player is an asset.
Our intention is to be an actively
anti-racist organization and our goal is to provide a work environment that
creates a sense of belonging for all people. If that doesn’t align with who you
are, we encourage you to look elsewhere for work.