Bilingual Seasonal or Permanent Customer Service Agent $18.50/hr

We’re looking for extremely organized, capable people who enjoy routine, yet can switch gears at a moment’s notice.

If you have five apps open right now and are merrily juggling a game, a Facebook chat, and checking the bus schedule all at the same time. You’re focused and a brilliant multi-tasker. You’re adaptable, open-minded, and process driven. You like clear, step-by-step direction, but enjoy an environment that keeps you on your toes. You don’t need the memory of an elephant, but you’ll rely on your sharp-mindedness and organization to keep four – we repeat: four – different clients’ information at the tip of your tongue.

Here’s The Deal:

  • Full-time permanent or seasonal work from home positions starting June 15, 2022
  • You must be available to work between 8:00 am and 1:00 am, Sunday to Saturday. Your schedule will include late night and weekends rotationally.
  • To work from home, you will need hardwired internet with at least 30mbps download and 15mbps upload speed.
  • Starting Bilingual hourly rate is $18.50
  • You must be fluent in both French and English

What We Offer:

  • Health, Dental, and Vision Benefits at 30 days
  • Life Insurance
  • Group RSP with matching contribution option
  • Free employee & family assistance program for legal, financial, and health support

What You'll Do:

  • As a bilingual agent (English and French) you will provide telephone and e-mail support for a broad range of customer service and helpdesk projects
  • Quickly and effectively assess and resolve challenging situations following well-defined guidelines and procedures
  • Provide customers with a superior service experience by listening carefully to them and providing information/solutions to their concerns
  • Support clients in the banking, customer service and travel industries

What You'll Need to Succeed:

  • A fearless attitude toward the unknown; the fact that no two calls are the same is exciting to you
  • Customer service experience that allows you to remain calm and cool even in the toughest situations -nothing can throw you off your game
  • A collaborative "what-ever it takes" attitude and solid work ethic
  • The ability to understand and apply best practices in problem resolution processes
  • A calm, understanding approach when helping an upset customer – you know how to show people you’re on their side and you’re there to help them, no matter the problem!

Our intention is to be an actively anti-racist organization and our goal is to provide a work environment that creates a sense of belonging for all people. If that doesn’t align with who you are, we encourage you to look elsewhere for work.

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