Bilingual Seasonal or Permanent Customer Service Agent $18.50/hr

We’re looking for extremely organized, capable people who enjoy routine, yet can switch gears at a moment’s notice.

If you have five apps open right now and are merrily juggling a game, a Facebook chat, and checking the bus schedule all at the same time. You’re focused and a brilliant multi-tasker. You’re adaptable, open-minded, and process driven. You like clear, step-by-step direction, but enjoy an environment that keeps you on your toes. You don’t need the memory of an elephant, but you’ll rely on your sharp-mindedness and organization to keep four – we repeat: four – different clients’ information at the tip of your tongue.

Here’s The Deal:

• Full-time permanent or seasonal work from home positions starting June 15, 2022
• You must be available to work between 8:00 am and 1:00 am, Sunday to Saturday. Your schedule will include late night and weekends rotationally.
• To work from home, you will need hardwired internet with at least 30mbps download and 15mbps upload speed.
• Starting Bilingual hourly rate is $18.50
• You must be fluent in both French and English

What We Offer:

• Health, Dental, and Vision Benefits at 30 days
• Life Insurance
• Group RSP with matching contribution option
• Free employee & family assistance program for legal, financial, and health support

What You'll Do:

• As a bilingual agent (English and French) you will provide telephone and e-mail support for a broad range of customer service and helpdesk projects
• Quickly and effectively assess and resolve challenging situations following well-defined guidelines and procedures
• Provide customers with a superior service experience by listening carefully to them and providing information/solutions to their concerns
• Support clients in the banking, customer service and travel industries

What You'll Need to Succeed:

• A fearless attitude toward the unknown; the fact that no two calls are the same is exciting to you
• Customer service experience that allows you to remain calm and cool even in the toughest situations -nothing can throw you off your game
• A collaborative "what-ever it takes" attitude and solid work ethic
• The ability to understand and apply best practices in problem resolution processes
• A calm, understanding approach when helping an upset customer – you know how to show people you’re on their side and you’re there to help them, no matter the problem!

Our intention is to be an actively anti-racist organization and our goal is to provide a work environment that creates a sense of belonging for all people. If that doesn’t align with who you are, we encourage you to look elsewhere for work.