Membership Service Agent for Major Sports Organization - $16.00/hr

Our membership service agents are total champs. They play a key role supporting members and sports professionals belonging to the world’s foremost tennis organization.

To excel in this role, you need to be a pro at navigating multiple digital systems and platforms concurrently and you need to bring empathy and a sense of urgency to your job every day. You’ll be talking a lot about tennis, so a passion for racket sports is a definite “advantage.”

Here’s the Deal:

  • This is a full time permanent position starting June 8th, 2022
  • You must be available to work 40 hours between 10am-10pm AST Monday to Sunday. This means your schedule will include weekends and evenings regularly
  • Starting hourly rate is $16.00
  • This position support working from home, or in office. To work from home, you need hardwired internet with minimum 30mbps download /15mbps upload speeds

What We Offer:

  • Health, Dental, and Vision Benefits at 30 days
  • Life Insurance
  • Group RSP with matching contribution option
  • Free Employee & Family Assistance Program for legal, financial, and health support

What You’ll Do:

  • Efficiently and effectively resolve member inquiries and issues though phone, email, and chat support channels.
  • Assist Tennis Providers in using the organization’s technology to set up and organize their programs.
  • Be an ambassador for the organization’s brand and the sport of tennis, delivering a consistently positive experience for customers by demonstrating empathy and urgency.
  • Find opportunities for customers to add value to their membership or their gameplay.

What You’ll Likely Have:

  • Proven skill navigating multiple digital tools and platforms efficiently and effectively.
  • Demonstrated aptitude for minor tech troubleshooting – If you know how to clear cache and cookies, you’re set.
  • Excellent verbal and written communication skills.
  • Previous customer service experience is an asset.
  • Passion for racket sports as a fan or a player is an asset.

Our intention is to be an actively anti-racist organization and our goal is to provide a work environment that creates a sense of belonging for all people. If that doesn’t align with who you are, we encourage you to look elsewhere for work.

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