Entry Level Tech Support (German) $25/hr - Seasonal

Halifax, NS, Canada

Got the brain for tech and a passion for helping others? We’ve got the job for you!

Hallo, Deutsche Halifax! Sind Sie technisch? Helfen Sie gerne anderen? Wir suchen Sie!

We’re looking for a fluently German/English bilingual tech-lover to provide technical support for a global leader in interactive whiteboard technology.

Our client’s users are primarily in the education field (teachers and IT professionals) as well as some corporate customers. As an Entry Level Tech Support Agent, you’ll provide top of the line support to help educators deliver a dynamic classroom experience – and you’ll gain valuable experience in a tech environment.

To succeed in this role, you not only need solid tech skills, but the patience and understanding to help non-tech minded customers troubleshoot and resolve their problems. If you’re the go-to when your friends and family need computer help you could be a great fit for our team! You bring the tech skills and the language chops, and we’ll provide three weeks of paid, product-specific training to give you the expertise you need to shine. Oh, and did we mention this is a Monday to Friday gig? How sweet is that?!

Here’s the Deal:

  • We are hiring one temporary position starting July 13, 2022
  • The temporary position will be ending in late October with the potential to move to a permanent position at the end of your contract
  • You must be available to work 8 hour shifts between 3:00am and 2:00pm ADT , Monday to Friday
  • Starting hourly rate is $25.00
  • This is a NOC C position (6552)
  • Training will be provided on-site with the potential to stay in-office or work from home pending you meet the internet speed requirements!

What We Offer:

  • Health, Dental, and Vision Benefits at 30 days
  • Life Insurance
  • Group RSP with matching contribution option
  • Free employee & family assistance program for legal, financial, and health support

What You’ll Do:

  • Provide customers with excellent customer service and tech support, through phone, email, and/or live chat
  • Accurately diagnose issues and advise customers with respect to hardware, software and product information
  • Adapt your approach for technical support based on the user’s knowledge. That means you might be supporting someone with limited tech skills or you might be talking to an IT administrator who is an expert in the field

What You’ll Likely Have:

· Fluency in written and spoken German and English – including technical vocabulary

  • Education from university or community college in computer science or IT, or equivalent experience providing technical product support to customers with a broad range of technical expertise
  • Understanding of computer set-up configuration (PC), software, hardware, PC, Mac, Windows
  • Deep reserves of patience and excellent verbal and written communication skills to effectively communicate complex technical troubleshooting concepts to customers with very little technical expertise

Our intention is to be an actively anti-racist organization and our goal is to provide a work environment that creates a sense of belonging for all people. If that doesn’t align with who you are, we encourage you to look elsewhere for work.

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